How to Cancel BetterHelp? A Quick Guide

by | Sep 21, 2023

Online therapy has been a godsend for individuals who lack access to licensed therapists nearby or find it hard to fit sessions into their busy schedules. BetterHelp is one such platform connecting people with therapists online. If you use the platform and are wondering how to cancel your BetterHelp subscription, this article will answer all your questions. 

Perhaps you’ve worked on your mental health and no longer require therapy. Or maybe you’re not satisfied with the services and want to quit. Whatever the reason behind your decision to cancel your BetterHelp subscription, you can do so anytime. The platform has a flexible cancelation policy, making it easy to opt-out. 

To support the work of the people working on, we may receive compensation if you sign up for online counseling through the links provided.

Looking for a therapist? Get matched with a therapist today

BetterHelp’s Cancellation Policy

BetterHelp offers the flexibility of canceling a subscription anytime for any reason. While you’re billed on a four-week (monthly) basis, you can cancel anytime through your account. 

As BetterHelp charges on a four-week basis, you may be charged for the services used in the current payment cycle. However, you won’t be charged after that. 

Moreover, users can rejoin the platform at any time. However, you may not necessarily be able to match with the same therapist as before. Still, you can speak to customer service to be matched with your previous therapist. 

How to Cancel BetterHelp Subscription?

It’s pretty easy and quick to cancel a BetterHelp online therapy subscription. You can cancel your subscription through the BetterHelp website or mobile application on Android or iOS. 

Here’s the step-by-step process of canceling BetterHelp subscription:

  1. Login to your BetterHelp account using the BetterHelp website or app.
  2. Tap on Menu, then go to My Account (Account Settings).
  3. Select Payment Settings from the options.
  4. Click on Cancel Membership.

You may be asked to select a reason for cancelation. This is just for the platform to gather information on why users may be canceling. If you’re canceling because of an issue, you can indicate that. 

You will receive an email notification confirming the cancelation of your membership. 

  • How to Delete My Personal Information from BetterHelp?

    BetterHelp takes privacy seriously and allows users to remove their personal information from BetterHelp’s records when they cancel their membership. 

    Once you’ve canceled your membership, follow the below steps to remove any personal information from the platform. 

    1. Go to Menu, then My Account (Account Setting)
    2. Head to Personal Information
    3. Click on Request Erasure

    Your request will be sent, and your data will be deleted from BetterHelp’s records. You will receive a notification via email for this request’s acceptance. 

online therapy for trauma

Can I Pause My BetterHelp Subscription?

You may consider pausing your membership if you can’t receive therapy online for a short period or simply want to take a break. Unfortunately, BetterHelp doesn’t offer any built-in option for temporarily pausing subscriptions. 

That said, users have reported pausing subscription plans by directly contacting customer service. Before that, you should also communicate with your assigned therapist about your time away from therapy. 

Contact customer service via email, phone, or online form to discuss a temporary stop on the subscription. They may offer a delayed payment cycle or stop the charge until you return. 

If you’re taking an extended break from the online therapy subscription service, it’s better to cancel your membership and start it again later. Make sure to discuss your time away with your therapist, should you want to continue receiving counseling from them on your return. They can keep a spot open for you and can be matched with you on activating the subscription again.

Does BetterHelp Offer Refunds?

If you want a refund on the subscription fee, you can send a request through customer support. BetterHelp processes refund requests on a case-by-case basis. You’re asked to provide a reason why you want a refund. 

Refunds may not be issued for services already consumed. However, if you’re dissatisfied with the service or haven’t used it for some time, you can contact customer support via email to request a refund. 

If your refund request is approved, you’ll be asked to contact their team via phone. The customer support team will guide you through the next step on call. 

How to Contact BetterHelp Customer Service?

BetterHelp offers several options for its users to contact customer support representatives. You can email, call, or complete the online contact form on their website

BetterHelp Email:

BetterHelp Phone: +1 888 688 9296 (toll-free in the US only)

Should I Cancel My BetterHelp Subscription?

You can cancel your BetterHelp subscription at any time. You should cancel your subscription if you and your therapist agree that you no longer need regular therapy sessions. Similarly, you may cancel if you’ve found a therapist nearby or your condition mandates in-person therapy or requires medication that only a psychiatrist or doctor can prescribe. 

If you’re considering canceling your membership because you’re unsatisfied with your therapist, you can change the therapist and work with someone else. You can contact BetterHelp customer support to change therapist. 

If your reason for canceling is affordability, BetterHelp offers financial assistance to help people pay for therapy. Online therapy is generally cheaper than in-person sessions. However, some individuals may still find online therapy fees a financial burden. You can contact customer support to see if you qualify for financial assistance and receive a discount on your subscription. 

Don’t Give Up on Therapy

Therapy can be incredibly beneficial for a variety of mental illnesses. Even if you don’t suffer from a mental disorder, therapy can help you process difficulties in daily life and learn more about yourself. It can help increase your self-awareness, which, in turn, increases your emotional intelligence. 

So, don’t bail on therapy entirely if you’re not achieving the desired results. Try a different therapist and keep working on yourself. 

To support the work of the people working on, we may receive compensation if you sign up for online counseling through the links provided.

Looking for a therapist? Get matched with a therapist today.